POLICIES

 

PRIVACY POLICY

What personally identifiable information do we collect?

When placing an order we collect your shipping address, billing address, email address, name & phone number. We can't view any credit/debit card details. All payments are handled by either Paypal or Stripe - they are two of the most trusted, secure & widely used online payment gateways available. We do not store credit card details nor do we share customer details with any 3rd parties. Regarding Cookies we use these to collect your IP address & track your use of our site to help improve our products & services. For more information about how we use Cookies & how to opt out please refer to our Cookies Policy.

How is your information used?

Address: We use your address to send you the items. We will not send you spam by mail or email. We never share any of your information with 3rd parties.

Email Address: We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with your order. If you choose to subscribe to our newsletter you will receive promotional emails occasionally. You can unsubscribe easily at any time. We do not send out newsletters very frequently, most updates can be found on Instagram or Facebook.

Phone Number: We may use your phone number to call you if there is a problem with your order or something urgent. Most of the time we will contact you via email if there's a problem

Who do we share your information with?

No-one.

What choices are available to you regarding communications from us?

We will only contact you via telephone if there is an urgent issue with your order. All other communications will be sent to the email address provided. Information about this can be found under the "How is your information used?" section.
If you have signed up to our newsletter you will occasionally receive marketing emails, you can unsubscribe to these easily at any time by clicking the unsubscribe button on our marketing email.

What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?

Our website is hosted on a secure server, under password. We authorise access to personal information only to employees who require it to fulfil their job responsibilities. None of our employees can view any card or bank account information as it is all handled by Paypal & Stripe who are one of the most trusted, secure & widely used online payment gateways available.

How can you correct any inaccuracies in the information you provide to us?

If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact & we will make the appropriate changes.

DELIVERY POLICY

Do you ship overseas?

We ship to all EU countries & some outside of the EU. If you have issues ordering to your country it’s best to contact us & let us know.

What courier & how long?

We ship all orders using Royal Mail. UK orders typically take between 2 - 3 days to arrive. EU orders typically take between 5 - 7 days. The rest of the world typically takes between 7 & 14 working days. Please note that these estimates may vary.

Do I have to pay customs charges?

Customers in NON-EEC countries will be responsible for all customs charges imposed by that country. We cannot predict what these may be so you may want to check out your local customs office to find out more before ordering from us.

RETURNS POLICY

How do I cancel an order?

If you want to cancel an order it's best to contact us prior to the order being shipped to avoid postage charges. If you don’t cancel before the order is shipped then you will need to return the order at your own cost.

What do I do if I have to return something?

If you need to return or exchange your order, please follow these instructions:

  1. Make sure the items you are returning are in “as new” condition. This means they should be inside the original packaging, with original tags, & not worn or washed, ready to be sold.

  2. fill out this form.

  3. Pack your items suitably for transit.

  4. We will be in touch with instructions for returning your items.